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Cloud based Unified Communications 

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Unified Communications as a Service (UCaaS) is a delivery model in which PBX (Private Branch Exchange) and collaboration applications and services are outsourced to a technology provider and delivered over an IP network, typically the public Internet.  It’s being driven by growing desire to eliminate onsite hardware that require maintenance contracts and ongoing management costs, as well as a great need for redundancy to mitigate costly outages.  It enables a uniform telephony experience for all users, regardless of location, due to the availability of affordable bandwidth.   When voice and telephony are integrated with conferencing, email, and instant messaging, more and more efficiencies emerge in every interaction.  


  • Greater redundancy

  • Simplified administration

  • Scalability and flexibility

  • High call quality and redundancy

  • Enterprise class features

  • Access anywhere

  • Integration with critical business applications and SAAS solutions

Business Team

UCaaS:  Microsoft Teams
Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.

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